Zerorez of Minnesota

Folks I don't write bad reviews.. ever. I understand business have hiccups but this goes beyond that. UPDATE: STILL WAITING ON A REFUND or EVEN A CALL BACK!!! I SENT PHOTOS OF THE DAMAGE over a month ago>>> NOTHING> AS of Aug 22nd 2023. I own a small co working space called Gather On Central in Faribault and our carpet is extremely important to us because our space is our product. If our carpet isn’t clean then we don’t get business. How our space looks is a direct result of how much we get it rented. The pictures do not do the damage justice! I know there are shadows but those are easily discerned from the damage in person but should be evident in the photos too. We hired zerorez of Mn to come clean our very expensive Interface commercial grade carpet. Our carpet is a low pile berber which is made to stand up to high foot traffic and stains. It did it’s job exceedingly well!! We just wanted to refresh the carpet. No big stains or anything. We hired Zerorez of Mn to do this. The first time they came out the tec left large gray water stains on the carpet and debris in-which the carpet didn’t have stains before! You could see where he was and where he wasn’t. So we had them come out and redo it.. now it’s WORSE! Look at the way their product just pushed the dirty water in long lines of mucky filth across our once beautiful carpet leaving behind these long streaks of gray water everywhere! It looks terrible! I am so upset. 😭 We are not sure how to proceed with our carpet being what appears to be ruined! As of this day of today July 5th 2023 We have not received our money back and we have not been compensated for our losses. We are reaching out to the Interface to see how to fix this. Beware! This company can ruin perfectly good carpet by simply moving dirty water around leaving lines of gross gray water staining all over your floors!

We had used this company 8 years back. We had an excellent experience then. We thus called this company again. Kenyon was the technician who came out for steam cleaning of our carpets. He did an excellent job and was very polite and courteous. He finished the work very quickly and efficiently. I would recommend this company for consistently doing an excellent job at a competitive price.

First time getting air ducts cleaned. The Techs: Dylan & Anthony did a great job! Both were professional and friendly. Answered all our questions and took care to make sure everything was squared away when they were done. Great service!

Our technician (Alan) called and offered to come early, which worked great for me. He went through the entire house asking that any stained areas, concerns, etc. be pointed out. He then explained the entire process, what areas likely would be fine, and one old stain that likely would not come out. We had asked that two chairs be cleaned, but before doing so, he looked carefully at the care tags, asked about the fabric age, and then did a small test spot. Based on that, he recommended we not clean the chairs as the results likely would not be satisfactory. I appreciated his candor. He went through the same drill before agreeing to take two area rugs to their shop for cleaning. He was meticulous in his work, and the outcome on our carpets far exceeded what I expected.

Jack was really personable and explained things well. I felt 100% comfortable with him in our home and he did a great job on the carpets. He spoke highly of Zerorez as a company saying they’re one of the best he’s worked for. I definitely stand behind a company that values the well being of their employees.